Tomorrowland Belgium

General Terms & Conditions

General terms and conditions Tomorrowland 2025

Annex 1: Access to the Festival

<h2>Annex 1: Access to the Festival</h2>1.         Festival opening hours1.1      The opening hours of the Festival are as follows (subject to change):Weekend 1Friday 18 July 202512:00 – 01:00Saturday 19 July 202512:00 – 01:00Sunday 20 July 202512:00 – 00:00Weekend 2Friday 25 July 202512:00 – 01:00Saturday 26 July 202512:00 – 01:00Sunday 27 July 202512:00 – 00:001.2      The line-up of artists determines the accessibility of the number of stages and the opening hours of each stage. Outside a stage&#039;s opening hours, the stage area is not accessible to the public.1.3      With a validated Tomorrowland Bracelet, the Festival Visitor can check-in on Friday and Saturday until 22:00; after 22:00 it is no longer possible to enter the Festival Site. On Sunday, the Festival Visitor can check-in until 21:00; after 21:00 it is no longer possible to enter the Festival Site.The Festival Organiser reserves the right to refuse entry to Festival Visitors who arrive on Friday or Saturday after 22:00 and Sunday after 21:00 to the Festival Site, even if the Festival visitor holds a valid Festival entry ticket.1.4      Opening hours DreamVilleDreamVille is openWeekend 1: from Thursday 17 July 2025 to Monday 21 July 2025 Weekend 2: from Thursday 24 July 2025 to Monday 28 July 2025Check-in:Check-in is possible from Thursday 11:00 to Saturday 12:00.Check-in is not possible on Sundays.Check out:Check-out is possible until Monday 12:00. All visitors must leave the DreamVille grounds by Monday 12:00. No exceptions will be made.Only visitors in possession of a Tomorrowland Bracelet with DreamVille access rights will be granted access to the DreamVille grounds.2.        Festival programme2.1      The Festival Organiser may, for compelling reasons (e.g. weather conditions, security, artist cancellations), be required to change or modify the Festival programme and to close Festival stages. In this case, the Festival entry ticket will remain valid and no entry tickets will be refunded or exchanged (in whole or in part).

Annex 2: Tomorrowland 2025 house rules

Annex 3: Specific Terms and Conditions - Cashless payments

<h2>Annex 3: Specific Terms and Conditions - Cashless payments</h2>Tomorrowland 2025 is a cashless festival. When purchasing Pearls for the Festival with the Festival Organizer, you must expressly agree to the present Specific Terms and Conditions – Cashless Payments of the Festival Organizer (“Specific Terms and Conditions”). If you do not agree to such terms, you will not be able to purchase Pearls for the Festival. Terms not described in these Specific Terms and Conditions shall have the meaning ascribed to them in the General Terms and Conditions Tomorrowland 2025 (available here – <a href="http://www.belgium.tomorrowland.com">www.belgium.tomorrowland.com</a>) which also apply to your purchase. In case of conflict, the present Specific Terms and Conditions always prevail.The present Specific Terms and Conditions for cashless payments will also be made available at the cashless customer service points at the Festival. Anyone purchasing his/her first Pearls through such Top Up points at the Festival will be deemed to have accepted these terms and conditions for cashless payments.Please read these Specific Terms and Conditions carefully before completing your purchase. 1.         Cashless - general1.1      &#039;Cashless payments&#039; is the payment method used at the Festival and in DreamVille. The Festival Organiser reserves the right to allow other payment methods, such as cash payments and/or payments via other electronic devices, at its sole discretion.1.2      &#039;Pearl&#039; is the official currency at the Festival and in DreamVille. Festival Visitors can purchase &#039;Pearls&#039; through the Tomorrowland cashless system by an online top-up transaction via the Cashless Account or a top-up transaction at the Festival. The Pearls will then be activated on the respective carrier (Tomorrowland Bracelet or cashless card). The value of one (1) Pearl will be communicated (at <a href="http://www.belgium.tomorrowland.com">www.belgium.tomorrowland.com</a> and via the Tomorrowland Account) as soon as Pearls can be purchased.1.3      The Festival Organiser cannot be held liable if the cashless system does not operate, does not operate without defects or operates only partially during the Festival. In such a case, the Festival Organiser shall provide a back-up scenario for Festival Visitors, for example by providing payment tokens.1.4      The Festival Organizer will not provide any detailed invoices regarding individual spendings made at the Festival and/or DreamVille through cashless payments. 2.         Cashless - transaction disputes2.1      Top-up transactions2.1.1   All issues relating to online top-up transactions must be reported immediately to <a href="mailto:cashless@tomorrowland.com">cashless@tomorrowland.com</a>. Complaints relating to online transactions will be accepted up to three months after the end of the Festival. Festival Visitors are requested to attach the necessary supporting documentation when communicating with the Festival Organiser about such issues.2.1.2   Festival visitors should both report issues regarding top-up transactions taking place at the Festival to a cashless customer service point at the Festival and send them by email to <a href="mailto:cashless@tomorrowland.com">cashless@tomorrowland.com</a>. The Festival Organiser reserves the right to reject complaints if no evidence or documentation relating to the issue and/or dispute has been submitted. Festival visitors can track Top-Up Transactions via their Cashless Account. Considering there might be a delay in the processing of the Top Up Transactions made during the Festival (offline), the update of the information in your Cashless Account can also be delayed.2.2      Other transactionsAll other transaction issues should be reported to the cashless customer service point at the Festival as soon as possible.2.3      Support in case of loss or theft of value2.3.1   The Festival Organiser cannot be held liable for theft or loss of the cashless carrier (Tomorrowland Bracelet or cashless card) on which the &#039;Pearls&#039; are loaded after that carrier is delivered to the Festival Visitor.2.3.2   In case of loss or theft, Festival Visitors can deactivate their cashless carrier through their Cashless Account or by requesting support at a cashless customer service point at the Festival.2.4      Refunds2.4.1   With the exception of Bonus Pearls, i.e. Pearls loaded by the Festival Organizer for free because of the purchase of a certain volume of Pearls, and Pearls preloaded by the Festival Organiser, both of which are non-refundable, Pearls can only be refunded after the end of the Festival. The Festival Organiser will therefore not refund any Pearl during the Festival (even if a Festival Visitor is refused admission to the Festival).2.4.2   All refunds are subject to a refund fee, which will be communicated to the Festival Visitor at <a href="http://www.belgium.tomorrowland.com">www.belgium.tomorrowland.com</a> as soon as Pearls can be purchased. Bonus Pearls and Pearls preloaded by the Festival Organiser cannot be used for payment of the refund fee.Automatic refunds2.4.3   All online top-up transactions through the Cashless Account are automatically refunded if implemented by international brands. The international brands are: Bancontact, iDeal, VISA and Mastercard. The Festival Organiser reserves the right to add or remove payment methods if necessary.2.4.4   The Festival Organiser aims to carry out automatic refunds within 7 days of the end of the Festival. This timing is subject to possible delays beyond the control of the Festival Organiser. The refunds will be made using the same payment method used for the online top-up. The timing when the payment is visible on the electronic payment method proof depends on the currency, country and necessary processing time where the payment processor is located.2.4.5   Refunds eligible for automatic refunds are made automatically. The Festival Organiser cannot manually block certain payments, nor is the Festival Organiser authorised to change the payment method of the refund.Manual refunds2.4.6   Manual refunds apply to all amounts loaded onto the cashless carrier through a cashless customer care point at the Festival.2.4.7   Manual refunds can be requested until 14 August 2025, 23:59 CEST by submitting the refund form that will be available at the Cashless Account. Refund requests submitted after this date will not be considered. Festival Visitors are advised to make maximum use of online top-ups.2.4.8   The Festival Organiser aims to start the refund process within fifteen (15) working days of the end of the registration period for these refunds. This timing is subject to possible delays beyond the control of the Festival Organiser. The refunds will be made using the payment method specified by the Festival Visitor in the &#039;manual refund form&#039;.2.4.9   Because manual refunds are processed individually, there is a minimum processing time between the cashless system notification and the effective payment. This processing time will take approximately three banking days.2.4.10 The Festival Organiser cannot be held liable within the required processing time. The processing time depends on the refund method chosen.2.4.11 Festival Visitors are responsible for providing the correct refund information to the Festival Organiser. If Festival Visitors do not provide the Festival Organiser with the correct information, the Festival Organiser reserves the right not to execute the refund.3.         Third-party service providers3.1      Tomorrowland&#039;s cashless payment system is offered to Festival Visitors with the support of third party suppliers and payment providers.4.        Miscellaneous4.1      Please always check the latest version of these Specific Terms and Conditions and the General Terms and Conditions Tomorrowland 2025.4.2      If you have any questions about the terms of these Specific Terms and Conditions, please contact info@tomorrowland.com

Annex 4: Specific Terms and Conditions - Voucher sale

<h2>Annex 4: Voucher sale</h2>When purchasing Vouchers for the Festival, you must expressly agree to the present Specific Terms and Conditions – Voucher sale of the Festival Organizer (“Specific Terms and Conditions”). If you do not agree to such terms, you will not be able to purchase Vouchers for the Festival.Terms not described in these Specific Terms and Conditions shall have the meaning ascribed to them in the General Terms and Conditions Tomorrowland 2025 (available here – <a href="http://www.belgium.tomorrowland.com">www.belgium.tomorrowland.com</a>) which also apply to your purchase. In case of conflict, the present Specific Terms and Conditions always prevail.Please read these Specific Terms and Conditions carefully before completing your purchase.1.             General1.1          A Tomorrowland Voucher is document regarding an additional purchase issued by the Festival Organiser or an independent third party that entitles the holder thereof to specific products or services, as applicable (e.g. restaurants, locker providers or shuttle services),  on or around the Festival Site.If You purchase Vouchers, the aforementioned third party may be Your contractor. If so, You enter into an agreement with such third party and are subject to their own terms and conditions for the purchase made. Please note that these terms and conditions will prevail in case of conflict or ambiguity. In such situations, the Festival Organiser shall be exempt from any contractual liability with regard to the services purchased vis-à-vis You.1.2          The products and/or services offered through the Voucher may be subject to specific terms and conditions as well. These specific terms and conditions will be communicated and need to be accepted by the Customer upon the purchase. 1.3          Every purchase of Vouchers is final. It is not possible to cancel or change a Voucher.1.4          In case of force majeure preventing the performance of services related to the Voucher, the value of the Vouchers will be compensated in accordance with applicable law. No further compensation can be claimed.2.        Miscellaneous2.1      Please always check the latest version of these Specific Terms and Conditions and the General Terms and Conditions Tomorrowland 2025.2.2      If you have any questions about the terms of these Specific Terms and Conditions, please contact <a href="mailto:info@tomorrowland.com">info@tomorrowland.com</a>

Annex 5: Specific Terms and Conditions - DreamVille

<h2>Annex 5: Specific Terms and Conditions - DreamVille</h2>When purchasing DreamVille Packages, You must expressly agree to the present Specific Terms and Conditions – DreamVille of the Festival Organizer (“Specific Terms and Conditions”). If You do not agree to such terms, You will not be able to purchase DreamVille Packages.Terms not described in these Specific Terms and Conditions shall have the meaning ascribed to them in the General Terms and Conditions Tomorrowland 2025 (available here – <a href="http://www.belgium.tomorrowland.com">www.belgium.tomorrowland.com</a>) which also apply to Your purchase. In case of conflict, the present Specific Terms and Conditions always prevail.Please read these Specific Terms and Conditions carefully before completing Your purchase.1.         General 1.1         Tickets for DreamVille can only be purchased as part of a DreamVille Package or as part of a Travel Package, combining a specific type of DreamVille accommodation with a Full Madness Regular or Comfort Pass, granting access to the Festival and certain areas in DreamVille throughout the Festival weekend for which the package is purchased.1.2         A Magnificent Greens Package is valid per PERSON and not per tent. A Magnificent Greens Tent Package, Easy Tent Package, Easy Tent Supreme Package and DreamLodge Package is valid per TENT, a Relax Room Package, Kokono Package, Cabana Package, Ensuite Package, Marivela Package, Astera Package, Luna Package or other Montagoe Package is valid per ROOM. The Festival Organizer reserves the right to offer other Dreamville Packages than those mentioned here, the content of which will be clearly communicated through the corresponding Official Sales Channel.1.3         When you purchase a Magnificent Greens Package, you are guaranteed a pitch at the campsite. It is not possible to reserve a specific pitch.1.4         Vehicles, motorbikes, trailers, caravans or motor homes are not allowed in DreamVille.1.5         By purchasing a ticket for a DreamVille Cabana, DreamLodge, Ensuite, Camp2Camp Friendship Area, Camp2Camp Pre-Pitched Area, Supreme EasyTent, Spectacular DreamLodge, Relax Room, Marivela Package, Astera Package, Luna Package or other Montagoe Packages or Mansion, You automatically agree to the terms and conditions that may apply to these accommodations, which You can find on the relevant page on the website.1.6         When checking out of Your DreamVille accommodation, the Festival Organiser checks the condition of the accommodation. The Festival Organiser reserves the right to charge You the cost of repairing any damage caused by You to the accommodation. All materials and related prices are available at the DreamVille reception.1.7         In case of damage, the Festival Organiser reserves the right to charge these costs immediately. Should such damage come to light after Your departure, the Festival Organiser reserves the right to send an invoice for the amount to the registered address. To avoid this situation, You are advised to stop by the DreamVille reception desk to check out at the end of Your stay.  2              Miscellaneous2.1         Please always check the latest version of these Specific Terms and Conditions and the General Terms and Conditions Tomorrowland 2025.2.2         If you have any questions about the terms of these Specific Terms and Conditions, please contact <a href="mailto:info@tomorrowland.com">info@tomorrowland.com</a>

Annex 6: Specific Terms and Conditions - Business Packages

<h2>Annex 6: Specific Terms and Conditions - Business Packages</h2>When purchasing Business Packages for the Festival, you must expressly agree to the present Specific Terms and Conditions – Business Packages of the Festival Organizer (“Specific Terms and Conditions”). If you do not agree to such terms, you will not be able to purchase Business Packages for the Festival.Terms not described in these Specific Terms and Conditions shall have the meaning ascribed to them in the General Terms and Conditions Tomorrowland 2025 (available here – <a href="http://www.belgium.tomorrowland.com">www.belgium.tomorrowland.com</a>) which also apply to your purchase. In case of conflict, the present Specific Terms and Conditions always prevail.Please read these Specific Terms and Conditions carefully before completing your purchase.1.      General1.1          Business Packages are the Hospitality Packages offered for sale under this name through the Official Sales Channels and are to be distinguished from the Exclusive Packages. Business Packages can only be purchased by a legal entity with a valid VAT number (the &#039;Company&#039;). A Business Package includes non-personalised admission tickets to the Festival and grants access to the Festival and the dedicated Hospitality areas (Balcony, The Orchid Lounge, The Rose Lounge, The Lotus Lounge or Skybox, each including drinks and food) across the entire Festival grounds. Business Packages do not include DreamVille tickets.1.2          Loss or theft of the ticket is the responsibility of the Company that bought the Business Packages and/or his or her guests and does not give right to a refund or a new ticket/Tomorrowland Bracelet.The Company is required to complete a Business Package application to purchase Business Packages. There is always a minimum purchase requirement of 10 Business Packages. A purchase must always be approved by the Festival Organiser.1.3          A purchased Business Package does not entitle the Company to use the Hospitality area for the Company&#039;s B2C incentives. If the Festival Organiser identifies any online communication, advertising, competitions or other incentives regarding the Balcony, The Orchid Lounge, The Rose Lounge, The Lotus Lounge or Skybox area by the Company, the Festival Organiser has the right to cancel the tickets and reserves the right to claim further compensation.1.4          A business incentive is allowed only if the Company does not use any form of visible commercial communication in relation to the Business Package.1.5          The Company is not allowed to resell Business Packages and the Festival Organiser reserves the right to cancel the Business Packages and admission tickets and claim further compensation if this rule is not complied with.1.6          Tickets regarding Business Packages will be digitally mailed to the Main Buyer. Business Package ticket holders must bring their e-ticket to the Hospitality area at the main entrance to gain access to the Festival and the Hospitality area. 1.7          Business Packages are not personalized and non-refundable.1.8          In the event the purchase of the Business Packages constitutes part of a larger collaboration agreement with regard to the Festival, the terms and conditions with regard to cancellation and/or postponement of the Festival under that agreement shall prevail over the cancellation and postponement provisions in these Specific Conditions.2.      Payment2.1         If the Company&#039;s application for a Business Package is approved by the Festival Organiser, the Company will receive a pro forma invoice with payment instructions. Payment must be received by the Festival Organiser no later than seven (7) days after sending this pro forma invoice to the Company.2.2          In case of late payment, the provisions of the Belgian Act on Late Payment in Commercial Transactions shall apply.2.3         All prices are inclusive of 21% VAT. All VAT and taxes are payable by the Company.2.4         The Festival Organiser reserves the right to cancel the order in question in the event of late payment. In such a case, the Festival Organiser shall be entitled to charge a handling fee of 10% of the price of the Business Packages ordered.3.      House rulesTo ensure that all visitors to the Hospitality Zone have the best possible experience, bare body parts will not be tolerated. The foregoing is without prejudice to the Festival House Rules as set out in Annex 2 to the General Terms and Conditions Tomorrowland 2025. 4.    Miscellaneous 4.1.        Please always check the latest version of these Specific Terms and Conditions and the General Terms and Conditions Tomorrowland 2025. 4.2         If you have any questions about the terms of these Specific Terms and Conditions, please contact <a href="mailto:info@tomorrowland.com">info@tomorrowland.com</a>