Unspent Pearls with the exception of Bonus Pearls will be refunded after the festival. A 2 Pearl transaction fee will be charged. This transaction fee covers the payment cost charged by the payment provider on one hand, and the service cost to make your refund process run smoothly and safely on the other hand.
Automatic refund for online Top-Up with card (Visa, Mastercard, Bancontact) and iDeal
This applies to Bracelets that have been topped up online at least once with one of the above cards before the festival. The unspent Pearl amount minus unspent Bonus Pearls will be refunded automatically onto the same credit card or bank account that you have used for your first top-up online.
A 2 Pearl refund fee will be charged. Bonus Pearls cannot be used as refund fee.
Please note: The automatic refundable amount is limited to the total amount that you have topped up online with credit card, debit card. If your remaining balance exceeds this amount, you have to apply for a manual refund for the leftover value that is left after your automatic refund.
Manual refund for onsite Top-Up with card or cash
For Bracelets that only have been topped up onsite at Tomorrowland and/or DreamVille with cash or credit/debit card, you are able to fill out a manual refund form. The form is available after Tomorrowland until the August 14, 2024 - 23:59 CEST. A 2 Pearl refund fee will be charged. Bonus Pearls cannot be used as refund fee.
Please note that you are responsible for providing Tomorrowland the correct information.
For non-SEPA countries, only PayPal refunds are being offered. Bonus Pearls cannot be used as refund fee.
Attention! If you do your first top-up at the festival site, you had to fill out the manual refund form.
Manual refund form availability
Step 1: Go to my.tomorrowland.com and click the tab "My Bracelet".
Step 2: Select the correct weekend.
Step 3: Click "Activate" and fill in the 12-character Bracelet ID and 4-digit security code. If you have a cashless card, select "I have a Pearl Card" at the bottom and fill in the 16-character UID and 6-digit security code.
Step 4: Click "refund" and fill in the refund form.
The manual refund form is available until August 14, 2024 - 23:59 CEST.
Refund Schedule
Weekend 1:
Automatic Refunds: as from Friday July 26, 2024 Please be aware it is possible your refund is only visible onto your bank account or credit card receipt a few days after your refund was processed.
Manual Refund form submission period: Tuesday July 23, 2024 13:00 CEST until August 14, 2024, 23:59 CEST.
Manual Refund Process starting date: Monday August 19, 2024 You can expect your refund to be visible in your account within 2 weeks after this date.
Weekend 2
Automatic Refunds: as from Friday August 2, 2024 Please be aware it is possible your refund is only visible onto your bank account or credit card receipt a few days after your refund was processed.
Manual Refund form submission period: Tuesday July 30, 2024 13:00 CEST until August 14, 2024, 23:59 CEST.
Manual Refund Process starting date: Monday August 19, 2024. You can expect your refund to be visible in your account within 2 weeks after this date.