Tomorrowland Belgium

Cashless General Terms & Conditions

<h2><strong>Article 1: Cashless - General</strong></h2><p style="text-align: start;">1.1. “Cashless payments” are the payment method used at the Festival. The Festival Organizer reserves the right to allow other payment methods, such as cash payments and/or payments via other electronic devices.</p><p style="text-align: start;">1.2 “Pearl” is the official currency at the Festival. Festival Visitors can purchase “Pearls” via the Tomorrowland Cashless system by an online top-up through the Tomorrowland Account or a top-up at the Festival. Pearls will then be activated on the Tomorrowland Bracelet. The value of one (1) Pearl will be made available to the Festival Visitor (on <a href="https://www.belgium.tomorrowland.com">www.belgium.tomorrowland.com</a> and the Tomorrowland Account) as soon as Pearls can be purchased.</p><p style="text-align: start;">1.3 The Festival Organizer cannot be held liable if the cashless system does not work, does not work without defects or only works in part during Tomorrowland. In that event, the Festival Organizer will provide a back-up scenario for Festival Visitors, e.g. via the provision of payment tokens.</p><h2 style="text-align: start;"><strong>Article 2: Cashless - transaction disputes</strong></h2><h3 style="text-align: start;">2.1 Top-up transactions</h3><p>2.1.1 All disputes related to online top-up transactions must be reported immediately to cashless@tomorrowland.com. Complaints related to online transactions will be accepted up to three months after the end of the Festival. Festival Visitors are asked to include the necessary supporting documentation when they communicate with the Festival Organizer.</p><p>2.1.2 Festival Visitors must report disputes regarding top-up transactions made at the Festival to both a Cashless Customer Service point at the Festival and e-mail these to cashless@tomorrowland.com. The Festival Organizer reserves the right to refuse disputes if neither proof nor documentation regarding the dispute have been submitted. Festival Visitors can track top-up transactions in their Tomorrowland Account.</p><h3>2.2 Other transactions</h3><p>All other transaction disputes must be reported to the Cashless Customer Service point at Tomorrowland as soon as possible.</p><h3>2.3 Support in the case of loss or theft of the value support</h3><p>2.3.1 The Festival Organizer cannot be held liable for theft of loss of the cashless support (Tomorrowland Bracelet or Cashless Card) onto which the “Pearls” are topped-up after such support has been delivered to the Festival Visitor.</p><p>2.3.2 In the event of loss or theft, Festival Visitors can deactivate their cashless support via their Tomorrowland Account or by visiting a Cashless Customer Service point at the Festival.</p><h3>2.4 Refunds</h3><p>2.4.1 With the exception of the Bonus Pearls and Pearls pre-loaded by the Festival Organizer, cashless Pearls can only be refunded after the Festival. As a result, the Festival Organizer will not refund any Pearls during the Festival (even if a Festival Visitor is denied admission to the Festival).</p><p>2.4.2 All refunds are subject to a refund fee, which will be made available to the Festival Visitor (on <a href="/en/welcome">www.tomorrowland.com</a> and the Tomorrowland Account) as soon as Pearls can be purchased.</p><p><strong>Automatic refunds</strong></p><p>2.4.3 All online top-ups or transactions through the website are subject to automatic refunds if implemented by international brands. The international brands are: Bancontact, iDeal, VISA and Mastercard. The Festival Organizer reserves the right to add or remove payment methods if necessary. This clause does not apply in case the online top-up is lower than the onsite top-ups. In that case the manual refund procedure applies.</p><p>2.4.4 The Festival Organizer will strive to initiate automatic refunds within a period of 7 days following the end of the Festival. That timeframe is subject to possible delays that are beyond the Festival Organizer’s control. The refunds will be paid using the same method as the one used for the online top-up. The time at which the payment is visible on the proof of the electronic payment method depends on the currency, the country and the required processing time where the payment processor is based.</p><p>2.4.5 Refunds that qualify for an automatic refund are executed automatically. The Festival Organizer is not able to manually block certain payments, nor is the Festival Organizer authorized to change the payment method of the refund.</p><p><strong>Manual refunds</strong></p><p>2.4.6 Manual refunds will be applicable to all amounts that are topped-up on the cashless support during and at the Festival.</p><p>2.4.7 Manual refunds may be requested until August 14, 2026, 23:59 CEST. No requests for a refund submitted after this date will be taken into account. Festival Visitors are advised to make maximum use of online top-ups.</p><p>2.4.8 The Festival Organizer endeavors to begin the refund process within a period of seven working days after the end of the registration period for these refunds. This timeframe is subject to possible delays beyond the Festival Organizer’s control. The refunds will be conducted using the payment method indicated by the Festival Visitor on the “manual refund form”.</p><p>2.4.9 The processing period of manual refunds can take up to six weeks. The Festival Organizer cannot be held liable within this minimum processing period. The processing period depends on the selected refund method.</p><p>2.4.10 Festival Visitors are responsible for providing the correct refund information to the Festival Organizer. If Festival Visitors do not provide the Festival Organizer with the correct information, the Festival Organizer reserves the right to not carry out the refund.</p><h2 style="text-align: start;">Article 3: Third party service providers</h2><p>3.1 The Tomorrowland cashless payment system services are offered to the Festival Visitors with the support of 2 suppliers/payment providers.</p>